Commercial support is available for OBE encoder platforms. This can form part of a system integration package with on-site assistance as well as an ongoing support contract to provide peace-of-mind for mission critical equipment.
Support is available from the OBE community through the mailing list or IRC channel. Both contain many active users of OBE.
The mailing list can be found here: https://groups.google.com/forum/#!forum/obe-discuss
IRC can be found here: https://kiwiirc.com/client/irc.freenode.net/obe